The No Stress Tech Guide To
Contact and Customer Relationship Management (CRM) Using ACT! 2010

By Dr. Indera E. Murphy

First Edition October 2009
ISBN-13: 978-1-935208-09-9
ISBN-10: 1935208098
LCCN: 2009940020

508 Pages
Price $39.95 US

Reviews - coming soon

Table Of Contents

You can buy this book from: Amazon or Barnes & Noble

This book is primarily for new users of ACT!. If you are looking for
step-by-step instructions to help you master ACT!, this is the book that you have been looking for. There are time saving tips, advice and humor to help you learn the advanced concepts.

In a user-friendly way you will learn the following topics: How to install and customize ACT!; Creating, editing and duplicating contact, company and group records; Using the Lookup command; Sorting contact records; Linking company and contact records; Running and customizing reports; Scheduling activities and creating opportunities; Modifying report templates and menus; Importing and exporting data; Performing database maintenance tasks and much, much more.

The No Stress Tech Guide To Contact and Customer Relationship Management (CRM) Using ACT! 2010 is part of a growing series of computer software training books that are designed to be used in a classroom setting, an online class or as a self-paced learning tool. The books contain an abundance of screen shots to help reduce the "stress" often associated with learning new software.

Table Of Contents

Lesson 1 - Getting Started With ACT! 2010
Lesson 2 - ACT! Workspace
Lesson 3 - Creating And Editing Contact Records
Lesson 4 - Finding Contacts In The Database
Lesson 5 - Creating Company And Division Records
Lesson 6 - Grouping Contacts
Lesson 7 - Scheduling Activities
Lesson 8 - Opportunities
Lesson 9 - Running Reports
Lesson 10 - Wrap Up Of The Basics
Lesson 11 - Creating Queries
Lesson 12 - Dashboards
Lesson 13 - Using The Task List & Calendar
Lesson 14 - Using The ACT! Word Processor
Lesson 15 - Word Processing Templates
Lesson 16 - Customizing ACT!
Lesson 17 - Customizing Report Templates
Lesson 18 - Customizing The Menu & Toolbars
Lesson 19 - Using The Layout Designer
Lesson 20 - Upgrading, Importing, Exporting & Synchronizing Data
Lesson 21 - Database Maintenance & Security

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